A question, a problem, a bug?
Write to boyn.studio@gmail.com. Every message gets an answer, usually within a few days.
To speed things up, include your device model, your iOS version and, if you have one, your in-game nickname.
No, and I would rather say so plainly than let you find out the hard way.
Bouncy Cubly asks for no account, no email address and no password. Your progress belongs to an anonymous account, recognised by a token stored inside the game, on your device. That token does not travel. In practice:
What the online save really protects you from: a damaged local save, or an update that goes wrong. Not an uninstall.
If you need to free up space, use Settings → General → iPhone Storage → Offload App rather than "Delete App". Offloading removes the app but keeps its data; deleting removes both.
A way to transfer your game from one device to another is being considered for a future version.
Open Options → Restore purchases.
The Premium Pack is a permanent purchase: it comes back as long as your game is still in place. Coin packs are consumable — the coins are credited once, at the moment of purchase, and cannot be restored.
If restoring returns nothing, in particular after a reinstall, write to me and attach the receipt Apple sent you. I will reinstate your purchase manually.
The Premium Pack removes the menu banner for good, on every device, as long as your game is still in place. It also doubles your coins for life and grants 12 gems. You will find it in the Shop, or by tapping the gift from the menu.
The video button stays: you decide whether to watch an ad to earn 50 coins. It never plays on its own, Premium or not.
The ads shown are non-personalised: the game does not ask for tracking permission and does not use your advertising identifier to follow you from app to app. Full detail in the privacy policy.
Open Options → Nickname. You can change it as often as you like.
Nicknames are filtered automatically to reject offensive content and impersonation. The filter also catches deliberate misspellings, which occasionally rejects a harmless nickname by mistake. Try another wording, or let me know and I will fix the list.
Report it to boyn.studio@gmail.com with the exact nickname. It is removed from the ranking and the account is blocked.
Open Options → Legal → Data deletion. Deletion is immediate, permanent and requires no request to me: everything is erased, including your place in the ranking.
The action cannot be undone, and you are asked to confirm it twice before it runs.
The ranking and the cloud save are the only features that use the internet. Without a connection they are unavailable, but the game remains fully playable: your progress is kept on the device and syncs as soon as the network is back.
Scores are verified server-side to prevent cheating. A game that is abnormally fast for its score is refused. If you believe a legitimate score was rejected, write to me with the score and roughly when you played.
Access, rectification, erasure, portability, objection: write to boyn.studio@gmail.com. The data processed and your rights are detailed in the privacy policy.